Return Policy

We accept returns within 30 days from the date of delivery. Items must be in new, unused condition with all original packaging and accessories. They must not have been installed, modified, or damaged.

Unless another return policy is indicated, products sold by Neo Performance Parts are covered by this Standard Return Policy and may be returned within 30 days return of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. 

Considering the risk and stress associated with racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein and those stated on the RMA form may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or require warranty repair or replacement are not covered by our Standard Return Policy. Items that are more than 90 days from the purchase date, but within 60 days may still be eligible for return at the sole discretion of Neo Performance Parts for STORE CREDIT ONLY, depending on the condition of the product being returned.

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

Yes, a restocking fee of 20% applies if items are not returned in their original condition or are returned after the 30-day return period. This fee helps cover the costs associated with processing returns and restoring the item to a saleable conditio

Please read our return policies and use the Customer Service Request form to start the return process.
 
CUSTOMER RETURN FORM

Items covered by the Neo Performance Guarantee can be returned within 30 days of purchase, with all original parts included. 

Items that have been modified, damaged, misused, or abused are not eligible for return. You need a Return Merchandise Authorization (RMA) Number for all returns, and shipping charges are non-refundable. 

If you purchased a kit/combo, the entire kit/combo must be returned together for a refund; individual items from the kit/combo cannot be returned separately. Subject to approval

Returns accepted for 30 days

Refunds are processed upon receipt and inspection of the returned item(s). We issue refunds to the original method of payment within 5-10 business days.

Only returns meeting all conditions and policy requirements will qualify for a refund. 

Neo Performance Parts does not refund shipping charges and may apply a restocking fee of up to 20%. For any questions about the refund process, please contact our customer service. 

If you wish to maintain a credit balance, let us know. We'll remit any credit balances to you within seven (7) days of receiving your written request. If you fail to request the return of your credit balance within one (1) year, the balance will terminate, and Neo Performance Parts may retain it.

Yes, exchanges are available. Please inform our customer service if you prefer to exchange an item, and we will arrange it based on the item’s availability.

The following items cannot be returned:

• Clearance Items
• Open-Box Items
• Overstock Items
• Opened Items
• Used or Installed Items
• Special Order Items
• Custom Built Items
• Made to Order Items
• Incomplete Items
• Incomplete Return Shipments
• International Shipments
  
  Neo Performance Parts often sells items that are not eligible for return. These items are labeled Special Orders. 

Neo Performance Parts also sells unique or custom product items that are often made to order and/or are considered special order items. These items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items may require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is canceled unless the items that were ordered are unattainable from the

If your shipment is damaged or lost in transit, notify our customer service team immediately.

Do not discard any boxes or packaging materials from the shipment.

To process a damage claim, all original products and packaging materials must be provided.

For damaged packages, please take pictures of any damages at the time of receipt from the carrier.

Lost packages will be processed via the carrier used for shipping.

Neo Performance Parts is not liable for damage claims denied due to customer negligence.

We hope you had a great time at the event!

Returns are a bit tricky, but here's how it works: 

Returns from pop-up stores and Neo Performance events are accepted under our usual returns policy, however, we'll need you to get in touch with us and provide your e-receipt so we can verify your purchase

PAID WITH A DEBIT/CREDIT CARD?

If you paid using a debit/credit card, we'll be able to refund the original payment method providing you're able to provide proof of purchase and return the items to us.

WHAT IF I PAID CASH AT THE EVENT?

*Where cash has been used to purchase, items that are eligible for a return can only be refunded with store credit in the form of an e-gift card.

FYI; A refund or store credit will be issued once we've received your return back at our warehouse.

Simply send a message to our Customer Support team with the following details: 

• Full name
• Email address (as used at the event)
• Your home delivery address
• Photograph or scanned copy of your receipt - You should have received an e-receipt to your email address (Don't forget to check your junk/spam)

Neo Performance Parts does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered separately under a manufacturer's warranty.

Should you believe there is a defect in the product or need warranty help, please get in touch with us

You are responsible for the cost of return shipping unless the return is due to our error (such as receiving an incorrect or defective item). In cases where the return is due to our mistake, we will cover all shipping costs associated with returning the product and ensure that the correct item is sent to you without additional charges.

If an order is refused upon delivery or returned to us as undeliverable, it will be processed according to our standard return policy:

• Restocking Fee: A restocking fee of 20% will apply to all refused or undeliverable orders.
• Shipping Costs: All shipping costs, including the return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from your product refund.
• Advice on Returns: If you decide that you do not want an item and it has already been shipped, we recommend accepting the delivery and then returning it using our standard return process. This avoids additional charges such as carrier storage fees or the potential rejection of the package by our warehouse as an unscheduled delivery, which can cause delays and additional shipping charges.