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 Neo Performance Parts

Where Performance Begins.

HOW DO I CONTACT NEO PERFORMANCE PARTS SUPPORT?

We always aim to make your experience as seamless as possible, but sometimes you may need a little help. Here's how you can reach us:

Chat Widget:

  • The quickest and easiest way to contact us is via our chat widget located at the bottom right of this page.
  • Simply open the chat widget icon and fill in any fields the Chat Bot asks for with as much detail as you can.
  • The bot will then find you the perfect human agent to support with your query (if required).

Instagram:

  • Another option is to contact us through our Instagram account.
  • Please include the following information when you place a DM

    neoperformanceparts

  • Name
  • Order Number(If applicable)
    Email
    Question

Contact Form:

  • You can also reach us using the contact form on our website.
  • Fill in the required fields with your information and query, and we'll get back to you as soon as possible.

Note:

  • Please only start one conversation at a time.
  • Contacting through multiple channels for the same query may delay response times for you and other customers.

HOW DO I CONTACT BY EMAIL?

The quickest way to contact us is via our chat widget located bottom right of this page, however, if you'd prefer to email us, please send your email to

sales@neoperformanceparts.com 

where we'll typically aim to get back to you within 24-48 hours.

Be sure to include as much information as possible such as;

  • Order number 
  • Email address
  • A description of your issue
  • Supporting images (if applicable)

This will allow us to answer any questions you have as quickly as possible. You can expect a reply within 24-48 hours, except during busy sale periods, which may take slightly longer.

WHY DOESN'T NEO PERFORMANCE PARTS HAVE A PHONE NUMBER?

Neo Performance Parts does not have a call center as we are not set up to handle high volumes of phone calls.

The Neo Performance Parts brand was built online, including our customer support. Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out. We're even available 24/7 via our chat function! Just hit the chat widget icon located at the bottom right of the page to start a conversation with us!