General Information FAQ

At Neo Performance Parts, we strive to provide flexible support to accommodate your needs:

• 24/7 Online Support: Our website features an online chat with bots available 24/7. You can access this service anytime for immediate assistance with general questions or guidance through our website.
• Live Customer Support via Chat:

Our live support team is here to provide personalized assistance with any specific inquiries or issues you may encounter. Outside of these hours, our chatbots can help address common questions, and any messages sent after hours will be responded to as quickly as possible during the next business day.

Neo Performance Parts is headquartered in Davie, Florida USA. We operate solely online to keep our costs low and pass the savings on to you.

No, we do not have a physical store. Neo Performance Parts operates exclusively online, allowing us to serve a global customer base efficiently.

You can reach our customer service team by email or through our website’s live chat service.

We carry a wide range of brands specializing in performance parts for vehicles, including but not limited to Skunk2, K-Tuned, Hybrid Racing, Spoon Sports, Volk Racing, Enkei. Please visit our Brands to explore the full range of products and brands we offer.

Yes, many of our products come with a manufacturer's warranty. . If you have specific questions regarding a product’s warranty, please contact our customer service.

Absolutely! You can sign up for our newsletter by entering your email address at the bottom of our homepage. Subscribers receive exclusive updates, special offers, and early access to new products and sales.

After your purchase, you’ll receive an email inviting you to review the products you bought. We appreciate your feedback as it helps us improve our service and informs other customers about product performance.

While we do not offer a traditional loyalty program, Neo Performance Parts is proud to offer a VIP Paid Program designed to provide our customers with enhanced benefits. Here are some of the exclusive advantages our VIP members enjoy:

• Discounted Pricing: Receive special discounted rates on many of our products.
• Free Shipping: VIP members benefit from free shipping on all orders, with no minimum purchase required.
• Exclusive Access: Gain early access to new products and upcoming sales before they are available to the public.
• Special Promotions: Enjoy VIP-only promotions, offers, and discounts throughout the year.
• Priority Support: VIP members receive priority customer support, ensuring quicker responses and personalized service.

To join our VIP Paid Program, visit our website and subscribe to the membership. Once you sign up, you can start enjoying these benefits immediately.

Yes, at Neo Performance Parts, we offer various coupon codes and discounts to enhance your shopping experience:

• General Discounts: We periodically offer promotional discounts and coupon codes to all our customers. These can be found on our website, through our marketing emails, or on our social media pages.
• VIP Paid Program: For those looking for even greater benefits, our VIP Paid Program offers exclusive discounts and coupon codes that are not available to the general public. Members enjoy:
• How to Access Discounts: To receive notifications about discounts and to access coupon codes, we recommend subscribing to our newsletter and following us on social media. For VIP discounts, you can join our VIP Paid Program through our website.

Yes, at Neo Performance Parts, we are proud to support our community through both sponsorship and affiliate programs:

• Sponsorship Program:
  
  Eligibility: Sponsorships are exclusively available to our loyal and VIP customers who have demonstrated their dedication to our brand through their engagement and purchases.
  
  Benefits: Our sponsorship can include product discounts, promotional gear, and featured spots in our marketing channels. Each sponsorship agreement is tailored to the mutual benefit of both the sponsored party and our brand.
  
  Application: If you are a loyal or VIP customer interested in a sponsorship, please contact us directly to discuss how we can collaborate.
  
  
• Affiliate Program:
  
  Target Participants: We offer an affiliate program designed specifically for YouTube and Instagram influencers.
  
  How It Works: Affiliates get a unique tracking link to share with their audience. Commissions are earned on every sale made through these links.
  
  Benefits: Affiliates benefit from competitive commission rates, early access to new products for review, and the support of our dedicated affiliate management team.
  
  Sign-Up: To join our affiliate program, visit the Affiliate Program section on our website and fill out the application form. Our team will review your submission and respond with further details.
  

Both programs are designed to foster strong relationships with key members of our community and promote our products through trusted voices in the automotive industry. If you believe you are a good fit for either program, we encourage you to apply.