Order Processing FAQ

If an item is backordered, we will notify you with an estimated shipping date. You will have the option to wait for the item or cancel the backordered item from your order

Special order items at Neo Performance Parts are those that are not typically stocked and are ordered or manufactured specifically upon a customer's request. Here’s what you need to know about these items:

• Customization and Unique Requests: Special order items include products that are customized or uniquely tailored to meet specific customer needs, such as bespoke engine components, customized exhaust systems, or specific color-matched body parts.
• Deposit Requirements: A minimum of a 50% non-refundable deposit is required when placing an order for special items. This deposit secures your order and initiates the procurement or manufacturing process.
• Non-Returnable: Due to their customized nature, special order items are not eligible for returns or exchanges. This policy ensures that we can offer our customers exactly what they need for their unique vehicle setups.
• Extended Delivery Times: Special order items may have longer delivery times compared to standard inventory due to the additional time required for manufacturing or sourcing. We will provide an estimated delivery timeline at the time of order.
• Cancellation Policy: Once a special order is placed and the deposit is paid, it cannot be canceled if production or procurement has commenced. If the items are unattainable or discontinued by the manufacturer, your deposit will be fully refunded.
  
  Please note that the following brands are special order items unless otherwise noted individually on the product page:
  
  Spoon Sports, Js Racing, K-Tuned, Hasport, Volks Racing, Mugen, Advan, and Work Wheels.
  
  If you are interested in purchasing products from these brands, please be aware that they are special order items and may require additional processing time.

You can cancel non-special order items before shipping 

A 6% processing fee will be deducted from your refund, unless you choose to keep the amount as store credit.

At Neo Performance Parts, certain items are not eligible for return or exchange to ensure product integrity and customer satisfaction. These include:

• Clearance Items: Products purchased as clearance items are final sale and cannot be returned or exchanged.
• Special Orders: Items that are made to order, customized, or designated as special orders cannot be returned. These products are clearly labeled as "Special Order" and often involve a specific manufacturing process tailored to individual specifications.
• Custom or Unique Products: Items that are custom made or unique often require a minimum of a 50% non-refundable deposit at the time of order. This deposit is not refundable if the order is canceled, unless the items ordered become unattainable from the manufacturer.

Please review product descriptions carefully before making a purchase to understand if an item falls under our non-returnable policy. If you have questions about whether a product is returnable, please contact our customer service team prior to placing your order.

Yes, we offer a deposit program for special order items. Here are the key details:

• Deposit Requirement: A deposit is required to place a special order. This deposit secures your item and initiates the ordering process with our suppliers.
• Deposit Amount: The deposit amount can vary depending on the item but typically represents 50% of the total order cost.
• Non-Refundable: Please note that deposits are non-refundable once the order has been placed. This policy is in place because special order items are often unique or customized to your specifications, and the deposit covers initial costs incurred in the procurement or manufacturing process.
• Order Confirmation: After placing your deposit, you will receive a confirmation of your special order, detailing the item, total cost, and estimated delivery timeline.
• Balance Payment: The remaining balance will be due upon completion of your order but before shipping.
• Cancellation Policy: Because special order items are made to order or procured specifically for you, they cannot be cancelled once the order has been confirmed and the deposit has been paid.

Yes, financing special order items at Neo Performance Parts is possible, but it involves specific conditions and requirements.

• Available Financing Options: We offer financing through multiple providers such as Affirm, Sezzle, and Klarna, which generally allows you to finance special order items.
• Deposit Requirement: For all special order items, regardless of the financing option chosen, a deposit is required. This deposit secures your order and initiates the procurement or customization process. The amount of the deposit may vary based on the item and will be communicated at the time of the order.
• Exception with American First Finance: Please note that special order items cannot be financed through American First Finance. This provider only supports financing for regular in-stock items.

How to Proceed

Contact Us: For financing special order items, please contact our customer support team via email or chat. We will provide you with detailed information about which financing options are available for your specific order.

Application Process: Once you choose a suitable financing option, we will guide you through the application process to ensure that your financing is approved and applied to your purchase.

Customer Support: If you have any questions about financing a special order item or need assistance with the deposit and financing options, our customer service team is ready to assist. We are committed to making your purchasing process as convenient and transparent as possible.

Yes, absolutely! At Neo Performance Parts, we understand that the world of JDM and performance parts is vast and ever-evolving. Although not all products or brands we have access to are listed online, we can often secure items upon request thanks to our extensive network within the JDM industry.

• Established Industry Connections: We have established multiple connections with manufacturers and suppliers in the JDM industry. This allows us to source a wide variety of products, even those not currently listed on our website.
  
• How to Request a Product:
  
  Contact Us: Please reach out to us via email or phone with details of the product or brand you are interested in. The more specific you can be, the better we can assist you.
  
  Provide Details: Include any specific model numbers, descriptions, or requirements for the product you are seeking.
  
  Confirmation Process: We will confirm the availability and potential pricing for the requested item. If the item can be sourced, we will inform you of the order process, including estimated delivery times and any deposit requirements.
  
  Custom Orders: For highly specific or rare items, we might need a bit more time to ensure we can meet your needs perfectly.
  
• Customer Support: Our dedicated team is here to assist with your special requests and ensure you find exactly what you need for your vehicle.